Legal

Refund policy

How we handle refunds for professional services, consulting, subscriptions, and digital products. Read this together with your statement of work, order form, or checkout terms.

Effective date: May 3, 2026

This Policy governs refunds for offerings from SonicSpark LLC (“SonicSpark,” “we,” “us”). Where a signed contract or order form says something different for your specific purchase, that writing usually controls for that transaction.

1. Introduction

This Refund Policy (“Policy”) applies to agency services (including MVP development, custom software, AI solutions, and consulting) and to our proprietary SaaS products and mobile applications. If you are unsure which rules apply, email us with your order or project reference.

2. Agency services

2.1 Custom development

For custom development—including MVP builds, full-stack work, AI/ML solutions, and other bespoke services:

  • After work has started: Once a project has been initiated and work has commenced, refunds are generally not available. We will still work with you to resolve issues or concerns.
  • Pre-project cancellation: If you cancel before work has commenced, you may be eligible for a full refund minus any non-refundable deposits or administrative fees stated in your service agreement.
  • Milestone billing: Refunds apply only to payments for milestones that have not yet started. Once work on a milestone begins, that milestone payment is non-refundable.
  • Dissatisfaction with delivery: Contact us within 7 days of delivery. We will work with you on revisions. If we cannot resolve the matter fairly, we may offer a partial refund at our sole discretion.

2.2 Consulting

For consulting and advisory services:

  • No refunds for completed sessions or delivered advisory work.
  • Cancel scheduled consultations with at least 48 hours’ notice. Cancellations with less notice may not qualify for a refund.
  • Prepaid consultation packages may qualify for a partial refund if cancelled before any session runs, subject to a 10% administrative fee.

2.3 Retainers

For ongoing retainer agreements:

  • Retainer fees are non-refundable once services have been rendered for that period.
  • Unused retainer balances may be refunded at the end of the retainer period if no services were provided, subject to our review.
  • Early termination follows the terms in your individual agreement.

3. SaaS and mobile applications

3.1 Subscriptions

For SaaS products (including Learnerly AI, VibePdf, Tasking AI, GuardianSight.AI, and similar subscription services):

  • Free trials: No payment, so no refund applies.
  • Monthly plans: Fees are non-refundable once the billing period has begun. You may cancel anytime; cancellation stops renewal for the next cycle.
  • Annual plans: Generally non-refundable. If you cancel within the first 30 days of an annual term and have not used the service extensively, we may offer a prorated refund at our discretion, minus a 10% administrative fee.
  • Outages: If the service is unavailable for more than 48 consecutive hours due to our fault, we will provide a prorated credit or refund for the affected period.

3.2 One-time purchases

For licenses, paid apps, or other digital products sold outright:

  • Refunds within 14 days of purchase if the product is defective or does not work as materially described.
  • No refunds solely for change of mind or after extensive use inconsistent with evaluating the product.
  • Downloaded or accessed digital goods are usually non-refundable unless defective.

3.3 In-app purchases

For purchases inside mobile apps:

  • Generally non-refundable after completion.
  • Accidental purchases may be considered if requested within 48 hours, subject to Apple App Store or Google Play policies.
  • Many refund requests must go through the platform (Apple or Google) per their rules.

4. How to request a refund

  • Submit requests in writing to support@sonicspark.co.
  • Include order or invoice number, purchase date, and a short explanation.
  • We typically respond within 5–7 business days.
  • Approved refunds generally return to the original payment method within 10–14 business days.

5. Non-refundable items

The following are usually non-refundable:

  • Fully completed and delivered services.
  • Custom work that was completed and accepted.
  • Third-party fees, licenses, or pass-through costs.
  • Administrative or setup fees called out in your agreement.
  • Services ended because of your material breach of agreement.

6. Chargebacks

If you open a chargeback or payment dispute without first contacting us, we may dispute it with evidence of delivery, suspend or close accounts, and pursue unpaid balances plus reasonable costs.

7. Special circumstances

7.1 Force majeure

We are not liable for delays or failures caused by events outside our reasonable control (for example natural disasters, government action, or broad internet failure).

7.2 Service changes

If we discontinue or materially change a service in a way that hurts core functionality, we will try to give at least 30 days’ notice. You may qualify for a prorated refund for the unused portion if you cancel as a direct result.

8. Disputes

Contact support@sonicspark.co first. We aim to resolve refund questions fairly and promptly. You may also have rights under applicable law.

9. Changes

We may update this Policy; the version on this page with a new effective date controls going forward. Continued use after posting may constitute acceptance, except where law requires different notice.

10. Contact

SonicSpark LLC is registered in the State of New Mexico, USA.