This Privacy Policy describes practices of SonicSpark LLC (“SonicSpark,” “we,” “us”). Commercial terms appear in our Terms & Conditions. If a signed agreement addresses privacy for a specific engagement, that agreement may supplement or override general statements here for that relationship.
1. Who we are
SonicSpark LLC is a limited liability company registered in the State of New Mexico, United States. Contact details appear at the end of this page.
2. Scope
This policy applies to personal data we collect through our public website, marketing forms, sales and support conversations, and client or end-user interactions with products we operate. It does not govern how third-party sites behave when you leave our properties.
3. Information we collect
Depending on how you interact with us, we may collect:
- Identifiers and contact data: such as name, email address, phone number, and company.
- Preferences and context: service interests, project notes you share, or responses in surveys or intake forms.
- Technical data: IP address, browser type, device type, general location derived from IP, and on-site activity such as pages viewed and time on page.
- Account and usage data: for products you use with us—login identifiers, configuration choices, and usage logs needed to operate and secure the service.
- Payment metadata: billing contact and transaction references processed by payment partners; we do not store full payment card numbers on our servers.
4. How we use information
We use personal data to:
- Deliver, maintain, and improve our website, professional services, and software.
- Respond to inquiries, send administrative messages, and manage contracts.
- Send marketing about new offerings or events when permitted; you can opt out of promotional email using the link in those messages or by writing to us.
- Run analytics to understand aggregate patterns and improve content and product experience.
- Protect security, prevent fraud and abuse, and comply with law.
5. Legal bases (where they apply)
Where regulations like the GDPR require a “legal basis,” we rely on one or more of: performance of a contract, legitimate interests that are not overridden by your rights, consent where we ask for it explicitly, or compliance with legal obligations.
6. Sharing
We do not sell your personal information. We may share data with:
- Service providers who host infrastructure, send email, analyze product telemetry, or process payments—under contracts that limit use to providing services to us.
- Professional advisers when required for compliance or corporate transactions.
- Authorities when we believe disclosure is required by law or to protect rights and safety.
7. Cookies and similar technologies
We use cookies and similar tools so basic site functions work, to remember preferences, and to measure performance. Necessary cookies support core functionality; analytics or marketing cookies may be used where allowed and can often be controlled through your browser settings.
8. Retention
We keep personal data only as long as needed for the purposes above, including satisfying legal, accounting, or reporting requirements. Retention periods vary by data category and relationship; we delete or anonymize information when it is no longer needed.
9. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is perfectly secure; we encourage strong passwords and prompt reporting of suspected incidents.
10. International transfers
We operate from the United States. If you access our services from elsewhere, your information may be processed in the U.S. or other countries where our subprocessors operate. We use appropriate safeguards where required by law.
11. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal data, or to object to processing or portability. To exercise these rights, contact us using the details below. We may need to verify your request.
California residents may have additional rights under the CCPA/CPRA; we describe applicable practices in this policy and honor verified requests as required.
12. Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information. If you believe we have collected a child’s data in error, contact us and we will take appropriate steps.
13. Links to other websites
Our site may link to third parties. We are not responsible for their privacy practices; review their policies before submitting information.
14. Changes
We may update this policy from time to time. We will post the revised version here and adjust the effective date. For material changes affecting product users, we may also provide additional notice as required by law.
15. Contact
Questions or requests about this policy or your personal data:
- Email: support@sonicspark.co
- Phone: +1 (505) 361-4612
- Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA
Please put “Privacy” in the subject line so we can route your message quickly.